There are some things you should know about repairing and servicing today’s vehicles. First and foremost, your local NAPA AutoCare Centers care about you and your family’s safety. And they really appreciate your business as they are all independently owned and operated and work hard to build the local reputation within your community.
Today’s vehicles can be really difficult to diagnosis and repair. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to properly diagnose and repair modern vehicles. As a consumer, you should know that just knowing what a code is will not determine what is wrong with your vehicle. Therefore, if you’re getting advice from friends or some parts store organizations, you just end up throwing parts on your vehicle that cost you money that don’t fix the problem.
The technicians at your NAPA AutoCare Center that work for your service center need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.
The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to the costs of a repair business to operate. The average person may not realize the business and environmental regulations your NAPA AutoCare Center must comply with. Of course that costs money too. Like any business, overhead is a big factor.
When you go into a restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.
It’s the same for your NAPA AutoCare Center. The value of their service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, customers are happy to see them succeed as a business. This is why a good repair business will charge you for diagnostics, as they want to make sure that you save money in the long run, by addressing the actual needs of the vehicle in order to properly repair it.
Remember that you vehicle is a machine and therefore needs maintenance in order to prevent costly repairs. Make sure that you have all your vehicles maintained at your local NAPA AutoCare Center. They can maintain your new vehicle warranty by making sure that you follow all the maintenance your vehicle manufacturer requires in order for the warranty to remain in place….again, saving you money in the long run.