Let me tell you about an experience that I’ve had recently at a well-established, long-time favorite restaurant of mine. This little Thai place is tucked back, off the beaten path, and a definite gem. I have been going there for years. I was devastated to hear that ownership was changing but breathed a sigh of relief when I heard the head chef would remain. These owners were known for making their sauces and breads from scratch and had received stellar reviews for decades to show it.
I knew instantly that the new owners were taking a different approach. The chef and his staff were following the same recipes, but were required to use bagged produce, canned sauces, frozen meat and premade bread. There was a night and day difference in the dining experience and not only did they lose me as a loyal customer, their online reviews also plummeted, thus effecting new business.
Same chef- same recipes. Poor ingredients.
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